ZEVRAE SHIPPING & RETURNS POLICY

TABLE OF CONTENTS

  1. Overview
  2. Shipping Information
  3. Return Policy
  4. Refund Policy
  5. Exchange Policy
  6. Quality Inspection Standards
  7. Non-Returnable Items
  8. Special Situations
  9. Frequently Asked Questions
  10. Contact & Support

OVERVIEW

At ZEVRAE, we are committed to providing a seamless shopping experience with transparent shipping, returns, and refund policies. This document outlines everything you need to know about:

  • How we ship your orders
  • How long delivery takes
  • How to return products
  • How refunds are processed
  • How to exchange items

We believe in fairness, transparency, and customer satisfaction as core principles of our brand.

SHIPPING INFORMATION

Delivery Operations

ZEVRAE currently manages order deliveries through its own dedicated logistics and delivery team. This ensures:

  • ✓ Quality control over order handling and packaging
  • ✓ Direct customer communication and updates
  • ✓ Professional delivery experience
  • ✓ Efficient logistics coordination

Estimated Delivery Timeline

Delivery Type Timeframe Details
Minimum Shipping 7 days from order Standard processing time
Standard Delivery 7-10 business days Most orders delivered within this window
Peak Season 7-14 business days During festivals, sales, or promotional events

Note: Delivery timelines are estimates and may vary due to:

  • Weather conditions
  • Logistics delays
  • High order volumes
  • Unforeseen circumstances
  • Regional distance

Order Processing Timeline

Before your order is shipped:

  1. Order Confirmation: Immediate (upon successful payment)
  2. Order Processing: 1-2 business days
  3. Packing & QC: 1-2 business days
  4. Dispatch: Order ships on the next available dispatch date
  5. In Transit: 5-8 business days (depending on destination)

Total Timeline: 7-10 business days for most orders.

Shipping Address Requirements

Orders will be delivered only to the address specified during checkout.

Requirements for valid delivery address:

  • ✓ Complete street address (including building/house number)
  • ✓ Locality/Area name
  • ✓ City and PIN code
  • ✓ State and Country
  • ✓ Valid mobile number for delivery coordination
  • ✓ NO PO boxes, military bases (unless specified), or incomplete addresses

Address changes must be requested within 12 hours of order placement.

Shipping Restrictions

ZEVRAE currently ships to:

  • ✓ All regions within India
  • ❌ International destinations (at present)

Note: International shipping options may be added in the future. Check our website for updates.

RETURN POLICY

Return Window by Product Category

ZEVRAE's return and exchange windows vary depending on the product category to maintain hygiene, product quality, and customer satisfaction.

Clothing (T-Shirts, Jackets, Sweatshirts, Crop Tops & Lowers)

  • Return Window: Within 2 days from the date of delivery
  • Exchange Window: Within 2 days from the date of delivery
  • Reason: Clothing items require hygiene standards for returns

Accessories (Keychains, Fashion Accessories, etc.)

  • Return Window: Within 1 day from the date of delivery
  • Exchange Window: Within 1 day from the date of delivery
  • Reason: Accessories have strict hygiene and quality requirements

Jewellery (Rings, Chains, Necklaces, Bracelets, Earrings)

  • Return and exchange eligibility will be determined according to the product category and hygiene requirements
  • Details: Refer to ZEVRAE's Jewellery Return & Exchange Policy (separate document)
  • Reason: Jewellery has specific hygiene, authenticity, and hallmark considerations

Eligibility Criteria for Returns

To qualify for a return or exchange, the product must meet ALL of the following criteria:

1. Condition Requirements

  • ✓ Unused & Unworn: Product must not have been worn, used, or tried on
  • ✓ Unwashed: Product must not be washed, dry-cleaned, or altered
  • ✓ Original Tags & Labels: All original tags, labels, and stickers must be intact and uncut
  • ✓ Packaging: Original packaging, boxes, tissue paper, and inserts must be intact
  • ✓ Accessories: All original accessories, complimentary items, and inclusions must be present
  • ✓ Cleanliness: Product must be free from stains, marks, odors, discoloration, or residue
  • ✓ Physical Integrity: No tears, rips, scratches, pilling, seam damage, or signs of damage
  • ✓ Color & Quality: No color fading, discoloration, or manufacturing defects beyond normal manufacturing tolerance

2. Timeline Requirements

  • ✓ Return request must be initiated within the specified window (2 days for clothing, 1 day for accessories)
  • ✓ Physical product must be received at ZEVRAE within the return window or shortly after

3. Authenticity Verification

  • ✓ Product must match the original item shipped by ZEVRAE (SKU verification)
  • ✓ Product must be an authentic ZEVRAE item (not counterfeit or third-party item)

Return Process (Step-by-Step)

Step 1: Initiate Return Request

Contact ZEVRAE Customer Support within the return window:

Provide the following information:

  • Order Number
  • Product name and SKU
  • Reason for return (size, fit, color, preference, etc.)
  • Photos of the product (optional but recommended)

Step 2: Obtain Return Instructions

Our team will respond within 24 hours with:

  • Return shipping address
  • Return shipping instructions
  • Return authorization number (if applicable)
  • Courier partner information

Step 3: Prepare Product for Return

Ensure the product meets all eligibility criteria:

  • Keep all original tags and labels intact
  • Include original packaging and accessories
  • Ensure product is clean and in original condition
  • Pack securely to prevent damage during transit

Step 4: Ship the Product

  • Use the provided return shipping address
  • Obtain a tracking number for your return shipment
  • Keep proof of shipment and tracking details
  • ZEVRAE recommends using a trackable courier service

Step 5: Quality Inspection

Upon receipt of the returned product:

  • ZEVRAE will inspect the product within 1-2 business days
  • Verification of condition, tags, packaging, and eligibility
  • Inspection report will be documented

Step 6: Refund Processing

If the product passes quality inspection:

  • Refund approval notification will be sent via email
  • Refund will be initiated within 3 business days of approval
  • Amount will be credited to customer's account within 7 business days (subject to bank processing)

Return Shipping Responsibility

ZEVRAE follows a mixed approach for return shipping costs:

ZEVRAE Pays Return Shipping (Free Returns)

Return shipping is covered by ZEVRAE if the return is due to:

  • ✓ Manufacturing Defect: Product has a defect in materials or construction
  • ✓ Damage During Transit: Product was damaged while in ZEVRAE's delivery process
  • ✓ Incorrect Item Delivered: Wrong product was shipped
  • ✓ Discrepancy: Product received doesn't match the order

In these cases:

  • ZEVRAE will bear the return shipping cost
  • Prepaid return labels or courier arrangements will be provided (where available)
  • Customer will receive clear return instructions

Customer Pays Return Shipping

Return shipping costs are the customer's responsibility if the return is due to:

  • ✓ Change of Mind: Customer no longer wants the product
  • ✓ Size/Fit Issues: Customer ordered incorrect size
  • ✓ Color/Style Preference: Customer prefers a different color or style
  • ✓ Personal Reasons: Any reason not attributable to ZEVRAE's error or product defect

In these cases:

  • Customer arranges and pays for return shipping
  • ZEVRAE will provide the return address
  • Customer should obtain a tracking number for proof of shipment

REFUND POLICY

Refund Methods

Approved refunds will be processed using one of the following methods:

Method Details
UPI Transfer Preferred method for faster processing
Bank Transfer Processed if customer provides verified bank account details

ZEVRAE reserves the right to determine the most appropriate refund method based on:

  • Original payment method used
  • Banking limitations and regulations
  • Verification requirements
  • Customer request and eligibility

Refund Processing Timeline

Once a returned product is received and successfully passes ZEVRAE's quality inspection:

Refund Initiation

  • Processing Time: Refund will be initiated within 3 business days of approval
  • Notification: Customer will receive an email notification once refund is processed
  • Reference Number: A refund reference number will be provided for tracking

Refund Credit to Account

  • Credit Timeline: Amount is generally credited within 7 business days after refund is processed
  • Variation: Actual credit timelines may vary depending on:
    • Customer's bank or payment service provider
    • Banking processing times (typically 3-5 business days for cards; 1-2 days for digital wallets)
    • Holidays and weekends

Note: ZEVRAE initiates the refund promptly, but the actual credit depends on the financial institution's processing timelines.

Partial Refunds

ZEVRAE may issue a partial refund in certain situations:

Shipping Charges (Non-Refundable)

Original shipping or delivery charges are NOT refunded unless:

  • The return is due to a manufacturing defect
  • The return is due to an incorrect product delivered
  • The return is due to a damaged product received
  • Any error is attributable to ZEVRAE

In these cases, the full refund amount (including shipping) will be processed.

Restocking Fee

  • ZEVRAE does NOT charge any restocking fees on eligible returns
  • 100% of the product price is refunded (minus applicable shipping charges, if applicable)

Other Deductions

  • GST/Tax: Refund amount includes applicable GST (as per invoiced amount)
  • Discount/Promo: If a discount or promotional code was applied, the refund reflects the discounted amount
  • Gift Wrapping: If gift wrapping charges were added, they may not be refunded (as a non-returnable service)

Refund Status & Tracking

To check your refund status:

  1. Check your email for refund notifications
  2. Contact ZEVRAE support with your Order Number and Refund Reference Number
  3. Response time: 12-24 hours

Refund Status Information:

  • Initiated (refund has been submitted to payment gateway)
  • In Progress (payment processor is processing the refund)
  • Completed (refund has been credited to your account)

Failed or Delayed Refunds

If your refund hasn't been credited within 10 business days:

  1. Contact ZEVRAE support immediately
  2. Provide Order Number, Refund Reference Number, and transaction details
  3. ZEVRAE will investigate and coordinate with the payment gateway
  4. Support team will provide updates every 48 hours

EXCHANGE POLICY

Exchange Eligibility

Products are eligible for exchange if:

  • ✓ Product is unused, unworn, and unwashed
  • ✓ All original tags and labels are intact
  • ✓ Original packaging and accessories are included
  • ✓ Product is free from damage, stains, odors, or signs of use
  • ✓ Exchange request is made within the return window

Exchange Reasons

Customers may request an exchange for:

Reason Eligible
Wrong size ordered ✓ Yes
Preferred different color ✓ Yes (if available)
Different style preference ✓ Yes (if available)
Manufacturing defect ✓ Yes (fast-track)
Wrong item shipped ✓ Yes (fast-track)
Damaged item received ✓ Yes (fast-track)

Exchange Process (Step-by-Step)

Step 1: Contact Support

Email zevareofficial@gmail.com with:

  • Order Number
  • Product you received
  • Desired size/color/style
  • Reason for exchange

Step 2: Receive Exchange Authorization

Within 24 hours, ZEVRAE will respond with:

  • Exchange authorization confirmation
  • Return shipping instructions
  • New product availability confirmation

Step 3: Ship Original Product

  • Pack the original product with all tags and packaging intact
  • Ship to the provided address
  • Keep tracking number as proof

Step 4: Inspection & Dispatch

Upon receipt:

  • Product is inspected (1-2 business days)
  • If approved, replacement product is dispatched immediately
  • You'll receive shipping notification for the replacement

Step 5: Receive Replacement

  • Replacement product arrives within 5-7 business days
  • Expected total timeline: 10-14 days from exchange request

Exchange Charges

Type Cost
Exchange Fee None (completely free)
Outbound Shipping Free (ZEVRAE covers replacement shipping)
Return Shipping Customer responsibility (unless ZEVRAE's error)

Out of Stock Replacement

If the requested size/color/style is out of stock:

  • ZEVRAE will offer:
    1. Alternative size/color in the same product
    2. Equivalent value product from a different style
    3. Full refund instead of exchange

Customer can choose the preferred option.

QUALITY INSPECTION STANDARDS

Inspection Process

All returned products undergo rigorous quality inspection to ensure compliance with ZEVRAE's Return & Exchange Policy.

Inspection Criteria

Returned products must meet ALL of the following standards:

1. Tags & Labels

  • ✓ All original tags must be intact and uncut
  • ✓ No stickers removed or defaced
  • ✓ Care labels must be unfolded and readable
  • ✗ If cut, removed, or damaged → Product fails inspection

2. Condition of Garment

  • ✓ No visible signs of use, wear, or handling
  • ✓ Product must appear unused and unworn
  • ✓ No creases, fading, or discoloration from wear
  • ✗ If worn or used → Product fails inspection

3. Cleanliness

  • ✓ Must be free from stains of any kind
  • ✓ No marks, dirt, discoloration, or residue
  • ✓ No odors (body odor, perfume, cigarette smoke, etc.)
  • ✗ If stained or odorous → Product fails inspection

4. Care & Alterations

  • ✓ Must not be washed or dry-cleaned
  • ✓ No alterations, hemming, or modifications
  • ✓ No seams ripped or adjusted
  • ✗ If washed or altered → Product fails inspection

5. Physical Integrity

  • ✓ No tears, rips, holes, or cuts
  • ✓ No scratches, pilling, or snags
  • ✓ Seams intact and undamaged
  • ✓ Zippers/buttons functional and undamaged
  • ✓ No color fading or damage from exposure
  • ✗ If damaged → Product fails inspection

6. Accessories & Packaging

  • ✓ All original accessories included (tags, stickers, inserts)
  • ✓ Original packaging intact (box, tissue, bags)
  • ✓ All complimentary items included (sample, gift, etc.)
  • ✗ If items missing or packaging damaged → Product fails inspection

7. Item Verification

  • ✓ Returned item matches the original order (SKU, size, color)
  • ✓ Item is an authentic ZEVRAE product
  • ✗ If item doesn't match or is counterfeit → Product fails inspection

Inspection Decision

Products that PASS inspection:

  • ✓ Eligible for full refund or exchange
  • ✓ Refund initiated within 3 business days
  • ✓ Refund credited within 7 business days

Products that FAIL inspection:

  • ✗ Not eligible for refund or exchange
  • ✗ Product will be returned to customer (at customer's expense)
  • ✗ No refund or credit issued

Appeal Process for Failed Inspection

If you believe your return was incorrectly rejected:

Step 1: Submit Appeal

Email zevareofficial@gmail.com within 7 days of rejection notice with:

  • Order Number
  • Rejection reason
  • Your explanation
  • Additional photographic evidence

Step 2: Senior Review

  • Appeal will be reviewed by senior support team
  • Investigation typically takes 5-7 business days
  • You'll receive a detailed response

Step 3: Final Decision

  • If appeal is approved: Refund will be processed
  • If appeal is denied: Decision is final, product can be claimed

NON-RETURNABLE ITEMS

The following products are NOT eligible for return or refund (except where required under applicable Indian law):

Product Types

Category Non-Returnable Reason
Customized/Personalized Products Made to customer specifications; cannot be resold
Made-to-Order Items Produced specifically for the customer
Items Without Tags Tags removed indicate product use/intent to use
Altered Items Any modification disqualifies from return
Worn/Washed Items Hygiene and quality concerns
Damaged Items Customer-caused damage (beyond normal wear)
Final Sale Items Marked as "Final Sale" or "No Returns" on product page
Clearance Items Clearance/Last Season items (as specified)
Gift Items Gifts with specific terms (as noted at purchase)

How Non-Returnable Items are Marked

Non-returnable items will be clearly identified on the product page before purchase:

  • ✓ "Final Sale - No Returns" label
  • ✓ "Customized Item" badge
  • ✓ "Made-to-Order" tag
  • ✓ "Clearance - No Returns" notice

ZEVRAE recommends reviewing product page carefully before purchase.

SPECIAL SITUATIONS

Damaged or Defective Products Upon Delivery

If you receive a damaged or defective product:

Step 1: Report Immediately

  • Contact support within 24 hours of delivery
  • Email: zevareofficial@gmail.com
  • Subject: "DAMAGED PRODUCT - [Order Number]"

Step 2: Provide Evidence

Include:

  • Order Number
  • Product photos showing damage/defect
  • Detailed description of the issue
  • Delivery photos (if available)

Step 3: Fast-Track Resolution

  • ZEVRAE will prioritize your case
  • Options provided: replacement or full refund
  • Return shipping will be covered by ZEVRAE
  • Resolution typically within 5-7 business days

Step 4: Claim Processing

  • If replacement is chosen: New product ships immediately
  • If refund is chosen: Full refund (including shipping) processed within 3 days

Wrong Item Delivered

If you received a different item than ordered:

Step 1: Verify the Mistake

  • Check Order Number on package
  • Compare with order confirmation email
  • Ensure item received is different from what was ordered

Step 2: Report Immediately

  • Email zevareofficial@gmail.com with Order Number
  • Include photo of item received and order confirmation
  • Subject: "WRONG ITEM DELIVERED - [Order Number]"

Step 3: Quick Resolution

  • ZEVRAE will send correct item immediately (free shipping)
  • Incorrect item can be returned to ZEVRAE (free return shipping)
  • No delay in receiving the correct product
  • Resolution within 3-5 business days

Step 4: Refund (if Preferred)

  • If you prefer not to receive the correct item: Full refund offered
  • Refund includes original shipping charges
  • Return shipping provided free of charge

Lost or Missing Package

If your package doesn't arrive within the estimated delivery window:

Step 1: Report to Support

  • Wait 2-3 days after estimated delivery date
  • Contact ZEVRAE at zevareofficial@gmail.com
  • Provide Order Number and expected delivery date
  • Subject: "LOST PACKAGE - [Order Number]"

Step 2: Investigation

  • ZEVRAE coordinates with logistics partner
  • Tracking will be checked for current location
  • Investigation typically takes 3-5 business days

Step 3: Resolution

  • If package is located: Delivery will be arranged immediately
  • If package is confirmed lost: Options provided:
    • Replacement shipment sent at no charge
    • Full refund (including original shipping)
    • Store credit for future purchase

Step 4: Timeline

  • Investigation: 3-5 business days
  • Resolution: 5-7 business days
  • Final claim closure: 14 business days max

Partial or Incomplete Delivery

If you receive an incomplete order (missing items from the package):

Step 1: Check Packing Slip

  • Verify all items listed on the packing slip are present
  • Check the entire package carefully
  • Take photos of the package contents

Step 2: Report Within 24 Hours

Step 3: Immediate Action

  • ZEVRAE will verify the original order contents
  • Missing items will be shipped immediately (free shipping)
  • Alternatively, partial refund can be issued

Step 4: Resolution

  • Missing items shipped within 1-2 business days
  • Tracking provided via email
  • No additional charges

FREQUENTLY ASKED QUESTIONS

Return Policy Questions

Q1: What is the difference between the return window for clothing vs. accessories?

A: Clothing has a 2-day return window while accessories have a 1-day return window. This is to maintain hygiene standards, as accessories have stricter requirements. The shorter window for accessories ensures product quality and sanitation.

Q2: Can I return an item after the return window has closed?

A: No, returns can only be accepted within the specified window (2 days for clothing, 1 day for accessories). After the window closes, the product is ineligible for return. We recommend initiating your return as soon as possible.

Q3: What if I initiated the return on day 2 but can't ship until day 5?

A: The return window is based on when you initiate the request, not when you physically ship the product. However, we recommend shipping within 2-3 days of initiating the return to ensure the item reaches us in good condition.

Q4: Can I exchange an item instead of returning it?

A: Yes! Exchanges are available within the same return window (2 days for clothing, 1 day for accessories) and follow the same eligibility criteria. Exchanges are often faster than returns + refunds.

Refund Questions

Q5: How long does it take to receive my refund after I ship the item back?

A:

  1. Shipping time: 3-5 business days (your courier)
  2. Quality inspection: 1-2 business days
  3. Refund processing: 3 business days
  4. Bank/UPI processing: 3-7 business days

Total: 10-20 business days from when you ship until the refund appears in your account.

Q6: Can I get a refund as store credit instead of money back?

A: Currently, ZEVRAE offers refunds only as money back (UPI or bank transfer). Store credit is not available at this time, except during special promotional campaigns.

Q7: If I used a discount code, what refund do I get?

A: Your refund will reflect the discounted price you paid, not the original price. For example:

  • Original Price: ₹1,000
  • Discount Code: 20% off
  • Price Paid: ₹800
  • Refund Amount: ₹800 (minus applicable shipping charges)

Return Eligibility Questions

Q8: Can I return a product if the tags are partially removed?

A: No. If tags are cut, removed, or partially damaged, the product fails quality inspection and is ineligible for return. Tags must be completely intact and uncut.

Q9: What if the product has a manufacturing defect? Can I still return it?

A: Yes! Products with manufacturing defects are always returnable, regardless of condition. Additionally, ZEVRAE will cover return shipping for defective items. Contact support immediately with photos of the defect.

Q10: Can I return items from a promotional offer or sale?

A: Items from regular sales are returnable within the standard window. However, items marked as "Final Sale" or "No Return" are ineligible. Check the product page before purchase.

Q11: Are customized or personalized items returnable?

A: No. Customized, personalized, or made-to-order items are non-returnable except where required by law. This is because they cannot be resold to other customers.

Shipping Questions

Q12: Can I change my delivery address after placing the order?

A: Address changes can be made within 12 hours of order placement only. Contact support immediately with your Order Number and new address. Changes after 12 hours may not be possible.

Q13: What if I enter the wrong address during checkout?

A: Contact support immediately at zevareofficial@gmail.com with the correct address. ZEVRAE will attempt to redirect the package before dispatch. If the package has already shipped, you may need to refuse delivery and request a reshipping to the correct address.

Q14: Do you offer international shipping?

A: ZEVRAE currently ships only within India. International shipping is not available at this time. Check our website for future updates on international expansion.

Q15: Is there free shipping on all orders?

A: Shipping charges vary by location and order value. Check the shipping cost during checkout before completing your purchase. Free shipping details will be displayed on the product page or checkout page.

Damage & Lost Package Questions

Q16: What should I do if my package arrives damaged?

A:

  1. Report immediately (within 24 hours)
  2. Take clear photos of damage
  3. Email zevareofficial@gmail.com with photos
  4. ZEVRAE will send a replacement or issue a refund
  5. Return shipping will be free

Q17: Can I refuse a damaged package at delivery?

A: Yes! You can refuse to accept a visibly damaged package at the time of delivery. The courier will return it to ZEVRAE, and you'll receive a replacement or refund immediately.

Q18: What's the process if my package is lost by the courier?

A:

  1. Report to ZEVRAE within 2-3 days of missed delivery
  2. ZEVRAE investigates with the logistics partner (3-5 days)
  3. If confirmed lost: Replacement or refund offered
  4. Replacement ships free of charge
  5. Timeline: 7-14 days for full resolution

Exchange Questions

Q19: Do I have to pay for exchanges?

A: No! Exchanges are completely free. ZEVRAE covers the cost of shipping the replacement item. You only pay for return shipping (unless the exchange is due to ZEVRAE's error).

Q20: What if the exchanged size is not available?

A: If the requested size/color is out of stock, you can:

  1. Wait for restock (timeline provided by support)
  2. Exchange for a different color or style in the same product
  3. Receive a refund instead

General Questions

Q21: Can I return items purchased from other sellers or marketplaces?

A: Returns can only be processed for items purchased directly from ZEVRAE (zevrae.com or official channels). Items purchased from third-party sellers or marketplaces should follow that seller's return policy.

Q22: What if I'm not satisfied with ZEVRAE's resolution?

A: If you're not satisfied, you can escalate your complaint:

  1. Request a senior review (response within 48-72 hours)
  2. File a formal grievance with our Grievance Redressal Officer
  3. Escalate to consumer protection authorities (NCDRC, SCDRC, DCDRC)

See our Customer Care Policy for full escalation procedures.

Q23: Are there any restocking fees?

A: No. ZEVRAE does not charge any restocking fees on eligible returns. You receive a full refund of the product price (minus shipping charges if applicable).

Q24: How do I track my return shipment?

A: Keep your return tracking number safe. You can:

  1. Email it to support for tracking help
  2. Use the courier's website to track
  3. Contact support if you need assistance

CONTACT & SUPPORT

Return & Refund Support

For questions about returns, refunds, or exchanges, contact ZEVRAE Customer Support:

Channel Details Response Time
Email zevareofficial@gmail.com 12-24 hours
Phone +91 92580 55185 6-12 hours
Instagram @zevare.co (DM) ~6 hours
X (Twitter) @zevareofficial (DM) 6-12 hours
Support Hours 9:00 AM – 9:00 PM (Daily) —

What to Include When Contacting Support

For faster resolution, please include:

  1. Order Number (found in order confirmation email)
  2. Product Name & SKU (found on product page)
  3. Issue Description (detailed explanation)
  4. Photos (if applicable - especially for damage/defects)
  5. Desired Resolution (exchange, refund, etc.)
  6. Contact Information (email, phone, name)

Priority Support

For urgent issues like lost packages or damaged products, mark your email as "URGENT" in the subject line:

Subject: "URGENT: DAMAGED PACKAGE - [Order Number]"

Your case will be prioritized and responded to within 6-12 hours.

IMPORTANT TERMS & CONDITIONS

Limitation of Liability

While ZEVRAE strives to facilitate smooth returns and refunds, we are not liable for:

  • ✗ Delays caused by courier partners or payment gateways
  • ✗ Natural disasters or unforeseen circumstances (force majeure)
  • ✗ Customer error (incorrect address, failed to follow instructions)
  • ✗ Third-party service provider failures

Policy Updates

ZEVRAE reserves the right to update this Shipping & Returns Policy at any time. Changes will be:

  • Posted on the website
  • Updated in this document (with new "Last Updated" date)
  • Communicated via email for material changes

Continued use of ZEVRAE services constitutes acceptance of the updated policy.

Applicable Laws

This policy is governed by:

  • ✓ Consumer Protection Act, 2019 (Indian law)
  • ✓ E-Commerce Rules, 2020
  • ✓ Indian Contract Act, 1872
  • ✓ GST Regulations, 2017
  • ✓ Information Technology Act, 2000

LEGAL COMPLIANCE NOTICE

This Shipping & Returns Policy is framed in full compliance with:

  • Consumer Protection Act, 2019 (especially Chapter III regarding consumer rights)
  • E-Commerce Rules, 2020 (regarding consumer grievance redressal and returns)
  • Information Technology Act, 2000 (Section 79 regarding e-commerce platforms)
  • Goods and Services Tax (GST) Regulations, 2017 (regarding invoices and tax treatment of returns)
  • Indian Contract Act, 1872 (regarding contractual terms)

© 2026 ZEVRAE. All Rights Reserved.

This document is the property of ZEVRAE and must not be reproduced, distributed, or modified without written permission.

For more information, visit www.zevrae.com or contact us at zevareofficial@gmail.com

END OF SHIPPING & RETURNS POLICY